Terms & Conditions

Effective Date: 05/26/2025

By placing an order through Sweet Cup Bows (the “Company”), you agree to the terms below. Please read them carefully before purchasing.

Orders & Pre-Orders

All items are made to order.

Pre-orders must be placed by the posted cutoff time (typically Thursday evenings for weekend pickup).
Orders are not confirmed until payment is received.
We reserve the right to cancel orders if product availability or scheduling conflicts arise. If so, you will be refunded in full.

Pick-Up Policy

Pick-up details (date, time, location) are clearly stated at checkout.
Orders not picked up during the scheduled window will be considered forfeited and are non-refundable.
We are not responsible for items left beyond the scheduled pickup time.

Custom Orders

Custom and large orders require at least 7 days’ notice.
A 50% deposit is required to confirm custom or catering orders.
Deposits are non-refundable if canceled within 72 hours of the event date.
We may decline custom requests based on design availability or scheduling capacity.

Allergies & Dietary Restrictions

Our products are made in a kitchen that uses dairy, gluten, eggs, and nuts.
We do not guarantee allergen-free products and recommend caution for those with food sensitivities.

Refunds & Cancellations

Due to the perishable and made-to-order nature of our items, all sales are final.
Refunds or store credits may be issued on a case-by-case basis for errors or issues caused by Sweet Cup Bows.

Photography & Branding

We reserve the right to photograph our products and use those images for marketing, even if they are custom orders.
Customer images may be shared with permission.

Contact

For order changes or concerns, please contact us at:
📧 Sweetcupbows@gmail.com
📱 @sweetcupbows